Frequently Asked Questions
Everything you need to know about your Arduino orders and hardware.
What is the standard shipping time for international orders?
International shipping typically takes 5–10 business days depending on the destination and the selected courier service. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer technical support for hardware troubleshooting?
Yes, we provide extensive documentation, community forums, and dedicated technical support for all official Arduino products to help you resolve any hardware or software integration issues.
What is your return policy for defective components?
We offer a 30-day return policy for any manufacturing defects. Products must be returned in their original packaging with all included accessories to qualify for a full refund or replacement.
Are your products genuine and certified?
All products sold through our official store are 100% genuine Arduino boards, manufactured to high-quality standards and compliant with international safety and environmental certifications like CE and RoHS.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for bulk educational or corporate orders.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order enters the fulfillment process and cannot be changed, though you may initiate a return once it arrives.